Referrals

Word of mouth is your best marketing. Keep track of it.

The problem

For most small businesses, the best new customers arrive the same way: somebody happy sent them. But referrals usually live in memory — “I think a past client mentioned us” — with no record of who sent the business, and no follow-up to say thank you.

Untracked referrals are growth you can't see, can't thank, and can't do more of.

How the aCo App solves it

Referrals are tracked in the aCo App, connected to the contacts on both sides of them — the person who referred and the customer who arrived. When a new client comes in, the record shows who sent them.

That makes gratitude easy to act on: a thank-you becomes a task, and your best sources of business stop being a guess.

What you get

Track who referred each new customer
Referrals connected to both contacts — the sender and the new customer
See which relationships actually bring you business
Follow up and say thank you, on the record

Why it's different

Most tools record the sale and forget where it came from. Here, the source is part of the customer record — because for a small business, the relationship that sent the work matters almost as much as the work. It lives in the same app as the rest of your business — one login, one subscription.

Details

The referral source is recorded on the customer record
Referrals tie back to the contact who sent the business
See which relationships actually send you work

Questions

Where do I see referrals?

On the contact record — referrals connect the person who sent the business with the customer who arrived, so both sides of the relationship are visible.

Does it work with the CRM?

Yes. Referrals are part of the same contacts system — your CRM — not a separate list.

Can I follow up with referrers?

Yes. Turn the thank-you into a task so it actually happens, and keep the note with the record.

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